Terms & Conditions

1. Introduction & Acceptance

By booking an appointment, purchasing a prepaid package, or accessing the services of Lux Look Clinic (referred to as “we”, “our”, or “us”) in Gosford, New South Wales, you agree to be bound by these Terms and Conditions. These terms are designed to maintain a high standard of safety, mutual respect, and operational clarity.

2. Dermal Consultations & Treatment Pathways

We prioritise long-term skin rejuvenation, structural skin health, and barrier integrity.

• Honest Assessments: Every new treatment pathway begins with a thorough skin matrix assessment. Our dermal clinicians design customised programmes tailored exclusively to your unique skin health goals.
• Client Disclosure: You agree to provide our clinical team with accurate, complete, and updated medical and lifestyle information. We hold no liability for adverse reactions resulting from undisclosed health conditions, medications, or recent sun exposure.

3. Booking Deposits & Cancellation Policy

Because our advanced, multi-handpiece protocols and bespoke VIP rituals require extensive room preparation and dedicated scheduling, we enforce a strict booking policy:

• 48-Hour Notice: Cancellations, appointment adjustments, or rescheduling must be requested at least 48 hours prior to your scheduled session.
• Deposit Forfeiture: Failure to provide 48 hours’ notice, or in the case of a no-show, will result in the immediate forfeiture of your booking deposit or the automatic deduction of one prepaid session from your balance.

4. Prepaid Packages & Specialised Commitments

Prepaid treatment packages offer a structured, transparent pathway to achieving optimal rejuvenation results:

• Expiry Window: All prepaid packages are valid for 12 months from the date of purchase. Any unused sessions after this 12-month period will expire automatically.
• Non-Refundable: Prepaid packages are heavily subsidised and are non-refundable and non-exchangeable for cash or retail products.
• Our Clinical Laser Promise: Our sequential laser protocols are methodically configured to target lasting hair reduction within an 8-session cycle. After your 8th consecutive, regularly scheduled session, we do not charge for subsequent treatments until you are clinically ready to transition into long-term seasonal maintenance.

5. Pricing, Transparency & Payment Options

We are fully committed to upfront, fair value with zero hidden clinical upcharges. Prices published on our official digital channels are clear and transparent. Payment must be finalised at the time of your session or purchase. We proudly integrate with Australia’s premier interest-free payment providers, including Afterpay, Zip Pay, and Humm.

6. Consumer Guarantees & Liability

Our services and select retail formulations (including premium Babor skincare ranges) come with non-excludable guarantees under the Australian Consumer Law. We do not offer refunds or credits for a simple “change of mind.” However, if a retail item is genuinely defective, or if a service experiences a major structural failure as defined under the ACL, an appropriate remedy, replacement, or refund will be provided promptly.

7. Governing Law

These Terms and Conditions are governed by, and interpreted in accordance with, the laws of the State of New South Wales, Australia. Any disputes arising from or connected to our clinical services shall be subject to the exclusive jurisdiction of the courts of New South Wales.