Privacy Policy

1. Information We Collect

To deliver safe, highly customised, and effective dermal and laser treatments, we are required to collect specific personal and clinical information. This may include:

• Personal Details: Your name, date of birth, contact numbers, email address, and emergency contact details.
• Clinical & Health History: Skin types, underlying health conditions, allergies, current medications, lifestyle factors, and prior treatment histories to rule out potential contraindications.
• Visual Documentation: Before-and-after clinical photographs to objectively track your skin rejuvenation progress (stored securely and never shared publicly without your explicit written consent).

2. Methods of Collection

We collect data directly from you in a transparent manner. This occurs when you fill out digital intake forms, use our online booking platform, complete clinical consultation profiles, subscribe to our newsletters, or communicate directly with our team in-clinic or via email.

3. Use and Disclosure of Data

Your information is handled strictly for administrative and therapeutic purposes. We use your data to:

• Manage your appointments, bookings, and send automated text/email reminders.
• Design safe, effective dermal pathways and maintain precise treatment logs.
• Securely process financial transactions via integrated payment networks (including Xero, Afterpay, Zip, and Humm).

*We hold a strict policy never to sell, rent, license, or trade your personal or health data to any third-party marketing entities.

4. Data Security and Storage

We implement robust organisational and digital security measures to safeguard your information from unauthorised access, loss, or modification. Digital records are housed within encrypted, password-protected clinical management software. Access to client data is strictly restricted to authorised personnel who require it to perform designated clinical duties.

5. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the absolute right to request access to the personal and clinical data we hold about you. You may also request updates or corrections to incomplete or outdated records at any time. To protect your identity, we will require verification of your details before releasing or modifying any records.

6. Direct Marketing Communications

From time to time, we may send you exclusive updates regarding new skin technologies, seasonal dermal advice, or package updates. If you no longer wish to receive these communications, you may easily opt-out at any time by clicking the “unsubscribe” link at the bottom of our emails or by notifying our reception team directly.