Refund & Cancellation Policy

1. Change of Mind Policy

In accordance with the Australian Consumer Law, we do not offer refunds, credits, or exchanges for a simple “change of mind” on any completed dermal treatments, consultations, or prepaid service packages. We encourage all clients to discuss their long-term skin goals thoroughly with our dermal clinicians during their initial consultation before committing to a treatment pathway.

2. Prepaid Treatment Packages

Prepaid packages represent an honest, long-term value investment in your skin health. To ensure fairness and operational efficiency, the following terms apply:

• Non-Refundable: Prepaid packages are strictly non-refundable and cannot be exchanged for cash or retail products.
• Validity Period: All prepaid packages have a maximum validity of 12 months from the date of purchase. Any unused sessions after this period will automatically expire.
• Transferability: While packages cannot be refunded, sessions may be transferred to another treatment type or to an immediate family member, subject to a formal skin assessment by our senior clinical team.

3. Skincare & Retail Products

We select and recommend premium, highly concentrated skincare formulations (such as Doctor Babor) tailored to your specific skin matrix.