Refund Policy
At Lux Look Beauty & Laser Clinic, your satisfaction is our highest priority. We are committed to delivering high-quality beauty and laser services with professional care and attention. However, if you are not satisfied with your experience, our refund policy is outlined below.
1. Satisfaction Guarantee
If you are not satisfied with the service you have received, we will provide a full refund of the amount paid, with no deductions.
2. Refund Request Conditions
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Refund requests must be made on the same day of the treatment or within 24 hours after the service has been provided.
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Clients are encouraged to communicate their concerns clearly with our team so we can review and understand the reason for dissatisfaction.
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While we always aim to resolve concerns and offer solutions, a full refund will be issued upon request if the client remains unsatisfied.
3. Refund Method & Processing Time
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Refunds will be processed using the original payment method (card, bank transfer, etc.).
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Please allow 3–7 business days for the refund to appear in your account, depending on your financial institution.
4. Exceptions
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Gift vouchers and prepaid packages that have been fully redeemed are generally non-refundable unless dissatisfaction is formally confirmed.
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If dissatisfaction results from failure to follow pre- or post-treatment care instructions, the clinic reserves the right to review the request before processing a refund.
5. Our Commitment
At Lux Look Beauty & Laser Clinic, we believe trust is built through transparency and integrity.
For this reason, if you are genuinely unhappy with your service, your full payment will be refunded — no complications, no pressure.
6. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact Lux Look Beauty & Laser Clinic through our website or official communication channels.